Our Head Office Team.
Welcome to the Travelglobe head office team. We are here to assist you at any time. We are all part of the travelglobe family and we're here to grow with you, please reach out if you need anything.
Support Hours
Monday - Friday 9:00AM - 6:00 PM (AEST)
We are available during these hours to assist with your inquiries and provide the necessary support. If your enquiry falls outside of these hours, we will get back to you next business day.
Urgent Requests
If your request is urgent and requires immediate attention outside of our business hours, please follow the below:
01. AFTERHOURS TICKETING AIRFARES –
Also Text MSG – 0407 421 245
Send an email with the subject line: URGENT – TICKETING [Brief Issue Description]
Include all relevant details as per ticketing process to help us address your concern quickly
Please note: Urgent ticketing must have an EOD TTL
0.2 WHOLESALER/CLIENT PAYMENTS –
Send an email with the subject line: URGENT – PAYMENT [Brief Issue Description]
Include all relevant details as per payment process to help us address your concern quickly.
Non-Urgent Requests
If you require assistance with quoting, bookings, VTO, airfares or any other requests, we will get back to you during normal business hours. If you email outside of these times, please rest assured your request will be handled as soon as possible when we are available.
For all non-urgent requests please use - Info@travelglobe.com.au
Important Contacts
01. Support/Info
For all general enquiries, support and help related matters
03. Bookings
For all bookings, documents and platform related questions
05. Ticketing
For all ticketing please make sure you submit the following details
- Pax Surname
- Reloc
- TTL
- GDS
- Expected Nett Figure
- Additional Information – Passengers DOB and Gender
02. Accounts
For all payment enquiries, Wholesaler payments, VTO help.
04. Marketing
For all marketing enquiries, support and help related matters
Ticketing
For all ticketing requests please submit the form with all details to ensure ticketing is accurate.
For all ticketing requests please make sure you submit the following details
- Pax Surname
- Reloc
- TTL
- GDS
- Expected Nett Figure
- Additional Information
(Passengers DOB and Gender)
