Ticketing

In the airline industry, ticketing is the process of turning a client’s booking (reservation) into an official, paid, and confirmed ticket number that allows them to travel. While a booking or PNR (Passenger Name Record) simply “holds” the seat, ticketing is what makes the booking valid for travel. Without a ticket, a passenger cannot check in or board the aircraft.

Ticketing Process

For all ticketing requests please submit the form with all details to ensure ticketing is accurate.

*Please be advised your ticket request cannot be actioned without all of the requested information.

AFTER HOURS REQUESTS

If you require tickets to be issued after hours, and on weekends, please ensure you send an SMS request along with your email as the ticketing inbox is monitored intermittently during these hours.

SMS: 0412 569 915

Monday to Friday from 6 pm - 9 pm

Weekends and Public Holidays 10am - 4pm

Support Hours

Monday - Friday 9:00AM - 6:00 PM (AEST)

We are available during these hours to assist with your inquiries and provide the necessary support. If your enquiry falls outside of these hours, we will get back to you next business day. If you require urgent ticketing assistance, please refer to below.

After Hours Ticketing

If your request is urgent and requires immediate attention outside of our business hours, please follow the below.

Monday - Friday from 6pm - 9pm

Weekends and Public Holidays - 10am - 4pm

ticketing@travelglobe.com.au

0412 569 915

01. AFTERHOURS TICKETING REQUESTS –

If you require tickets to be issued after hours or on weekends, please:

Send your request via email AND
Follow up with an SMS (as the ticketing inbox is only monitored intermittently during these times).
Always include the TTL (Ticketing Time Limit) in every request.

Send an email with the subject line: URGENT – TICKETING [Brief Issue Description]

Include all relevant details as per ticketing process to help us address your concern quickly.

Please note: Urgent ticketing must have an EOD TTL

Information Required

(for new tickets, reissues, and fare quote requests)

Your request cannot be actioned without the following details:

- GDS

- Reloc

- Trip File Reference

- Passenger Surname

- TTL

- Expected Nett

- Confirmation that names, titles, passenger type, and DOBs are correct.

Non Urgent Requests

If you require assistance with quoting, bookings, VTO, airfares or any other requests, we will get back to you during normal business hours. If you email outside of these times, please rest assured your request will be handled as soon as possible when we are available.

For all non-urgent requests please email the relevant business contact.